Returns & Exchanges

ONLINE RETURNS & EXCHANGES

We hope you are pleased with your online purchase, but if you are not we will gladly accept returns or exchanges within 21 days of purchase with the original packing slip, as long as:

  • Purchased fewer than 21 days ago
  • Must have original packing slip
  • Item(s) are in original packaging with all tags and liners attached
  • Item(s) unworn and in original condition
  • Packaged items are sealed
  • Underwear and bodysuits have been tried on over your own garments

- Sale and Clearance items are Final Sale.
- All international sales are Final.

Your return or exchange will be denied if item(s) do not meet any of the criteria above.

Shipping costs are non-refundable. You will be responsible for paying for shipping for returning your item.

To complete your return, please follow the instructions on the return form included in your package and send your item(s) to:
Polina's Privé Fine Lingerie
ATTN: RETURNS
724 S Broadway, Baltimore, Maryland 21231

Once your return is received and inspected, we will notify you via email that we have received your item. All returns or exchanges will be processed within 10 business days.

!!!The policy above applies to online purchases only!!!

 

IN-STORE EXCHANGE POLICY

NO REFUNDS

Exchange Policy:
We will gladly accept exchanges for store credit within 14 days of purchase with the original receipt, as long as:

  • Purchased fewer than 14 days ago
  • Must have original receipt
  • Item(s) are in original packaging with all tags and liners attached
  • Item(s) unworn and in original condition
  • Packaged items are sealed

- All underwear and bodysuits are Final Sale.
- Sale and Clearance items are Final Sale.

Your return or exchange will be denied if item(s) do not meet any of the criteria above.


Questions? email us info@polinasprive.com